Unresolved conflict is an expensive and emotionally draining experience. It plays a significant role in employee dissatisfaction and turnover. While most trainings on conflict management present new techniques for resolution, most don’t recognize that 93 percent of communication is unspoken. Therefore, techniques are of limited usefulness if, in our minds, we’re still judging and blaming others. Our communications and conflict management training goes beyond simple techniques and challenges participants to examine the habitual ways of thinking and being that they bring to the conversations they dread most. If you either avoid conflict, or dive into it with rough edges, this training is for you.