CASE STUDIES

THE CHALLENGE

How to help a state agency with antiquated IT, a lack of business metrics and no identified process owners to increase efficiency?

THE STORY

We identified five processes most in need of improvement and designed high-level process maps that highlighted their inefficiencies.  We then designed detailed “As-Is” (current) and “To-Be” (future) process maps for each process.

THE OUTCOME

• The client’s ROI for the first year was over sixfold, totaling a minimum of $450,000 in annual savings. 
• Our interactive process generated many suggestions for redesign from the client’s staff, thus increasing their buy-in to the proposed changes.
• Our change management assessment provided the Agency with a comprehensive, but easily understandable, plan. The client took this plan, and even before the project was completed, began implementing process improvement initiatives and removing resistance to change.