CASE STUDIES

THE CHALLENGE

Helping the Vermont Agency of Transportation (VTrans) gather lessons learned from its innovative response to Tropical Strom Irene. 

THE STORY

The rebuilding effort after Irene was huge, involving personnel from many different states and state agencies.  We led a committee that conducted over 60 interviews, led more than eight focus groups, and reviewed scores of documents.  We authored a report that contained recommendations for VTrans as well as recommendations to improve integration of different state agencies.  We addressed innovation and barriers to innovation in IT, workflow, communication, incident command, contract administration, training, and organizational structure.

THE OUTCOME

"Thanks again, and outstanding work. We are getting tons of great feedback. It's pretty exciting."

Scott Rogers

Director of Operations

Vermont Agency of Transportation